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Experience
5 - 10 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your Key Responsibilities
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Act as the primary owner and point of contact for the ServiceNow platform across the organization.
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Oversee ServiceNow configuration, customization, development, and integrations with other enterprise systems.
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Manage platform upgrades, patches, migrations, and overall lifecycle to ensure stability, security, and performance.
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Monitor platform KPIs, performance, compliance, and security posture; implement improvement plans where required.
Strategy, Governance & Best Practices
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Establish, maintain, and enforce governance, development standards, and best practices for the ServiceNow platform.
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Collaborate with IT teams, business stakeholders, and vendors to define roadmaps, priorities, and platform requirements.
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Ensure strong alignment between business needs and technical solutions, translating requirements into actionable ServiceNow deliverables.
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Conduct in-depth assessments of ServiceNow capabilities to inform solution design, process enhancements, and strategic decisions.
ITSM, CMDB & Process Optimization
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Lead the design, development, and deployment of core ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
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Manage and optimize CMDB data structures, relationships, data quality, and workflows to ensure accuracy and reliability.
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Engage with end-users to gather feedback, identify opportunities for improvement, and drive solution enhancements.
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Support Agile and DevOps initiatives through ServiceNow Agile, DevOps, and related modules.
Continuous Improvement & Change Enablement
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Facilitate process improvement workshops using Lean and Six Sigma principles.
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Develop metrics to assess the effectiveness of improvement initiatives and drive a data-driven continuous improvement culture.
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Promote digital literacy by delivering training, documentation, and user support initiatives.
Team Leadership & Cross-Functional Engagement
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Lead and mentor a team of ServiceNow professionals, fostering a collaborative and high-performance culture.
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Work closely with IT, compliance, security, and business units to implement scalable, secure, and efficient enterprise tooling solutions.
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Identify risks, issues, and dependencies across ServiceNow initiatives and implement mitigation strategies to ensure successful delivery.
Desired Candidate Profile
(a) Required Skills / Qualifications
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Bachelor s degree in IT, Computer Science, Engineering, or a related field.
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Minimum 5 years of professional experience in IT Service Management / IT Service Delivery.
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Mandatory: Hands-on experience as a ServiceNow ITSM Developer, including design, development, and deployment across ITSM modules.
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Proven experience as a ServiceNow administrator, developer, and platform owner.
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Deep understanding of ITSM processes, IT governance frameworks, operational risk management, and IT best practices.
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Strong technical skills including scripting, workflow design, integrations, and platform customization.
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Excellent project management, analytical, and communication skills.
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Ability to work both independently and collaboratively with local and global teams.
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Strong business acumen with a proactive, practical mindset and ability to operate in fast-paced environments.
(b) Preferred Skills / Qualifications
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Certifications in ServiceNow Administration, ITSM, ITIL, DevOps, Six Sigma, COBIT, or related fields.
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Experience facilitating process optimization initiatives using Lean or Six Sigma methodologies.
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Strong stakeholder management experience and ability to collaborate across diverse teams.
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Experience in implementing Agile/DevOps workflows within ServiceNow.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Senior Specialist
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