Senior Specialist Player Experience

Esports Foundation

Duties and Responsibilities

• Lead practical on-site coordination for player hospitality, transportation, arrivals, accreditation, lounges, practice environments, and issue resolution during live events.

• Conduct operational assessments of player-facing environments to ensure esports-specific needs and title ecosystem requirements are properly addressed.

• Support player logistics planning and execution across international participants, teams, and stakeholders.

• Act as a first-line operational support for player concerns, troubleshooting issues in real time during events and activations.

• Coordinate closely with internal and external stakeholders to ensure readiness of all player-facing operational elements.

• Monitor ecosystem trends, player expectations, and title-specific operational requirements, providing practical updates and recommendations to the line manager.

• Maintain high responsiveness and flexibility in fast-changing live event environments across multiple game ecosystems.

Education and Experience

• Bachelor s degree in Business, Sports Management, Communications, Marketing, or a related field.

• 4+ years in esports, team relations, and player operations. Experience managing top-tier esports clubs, professional players, and international activations is highly preferred.

Knowledge, Skills, and Abilities

• Good understanding of esports ecosystems, player expectations, and live event operations.

• Experience coordinating with multiple stakeholders in fast-paced environments.

• Strong organizational and operational coordination skills with attention to detail.

• Service-oriented and hospitality-driven mindset with strong interpersonal skills.

• Ability to handle multiple priorities and adapt quickly during live event operations.

• Comfortable working across regions, cultures, and time zones.

• Strong problem-solving skills and ability to remain calm under pressure.

• Familiarity with operational reporting, feedback collection, and process improvement practices.

• Prior experience of working in KSA.

• Fluent in Arabic and English.