Senior Specialist Service Operations (Messaging Team)
SITA
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
WHAT YOU'LL DO
- Install, configure, and maintain middleware messaging systems.
- Ensure middleware components are up-to-date with patches and upgrades.
- Respond to incidents reported by users or monitoring systems.
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Log and track issues using ticketing systems (e.g., ServiceNow, Jira).
- Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors.
- Collaborate with development and infrastructure teams to address complex issues.
- Monitor performance using Dynatrace
- Optimize middleware configurations to improve system efficiency and reliability.
- Participate in change advisory boards (CAB) and ensure all changes are documented and tested.
- Support release cycles and ensure rollback plans are in place.
- Create and maintain documentation for best practices and troubleshooting steps.
- Work closely with developers, system administrators, and network engineers to ensure smooth operations.
- Participate in cross-functional teams for project implementations or system upgrades.
Desired Candidate Profile
WHO YOU ARE
Mandatory Technical Skills:
- Proficiency in middleware technologies such as: Messaging broker systems: IBM MQ , Proxy servers : HA proxy , Max Scale Application servers: WebSphere, JBoss, Tomcat.
- Hands on experience of operating systems (Linux Redhat ).
- Experience with cloud platforms (AWS or Azure) is a plus
- Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
- Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
- Familiarity with load balancers (F5, AVI or Elastic) is a plus
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and teamwork skills.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with ITIL processes and incident management.
Experience: 4+ years of relevant hands-on experience in system or middleware administration role.
Education: A degree in Computer Science, Information Technology, or a related field. Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation may be advantageous.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Senior Specialist Service Operations (Messaging Team)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don t just move the world forward we re proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.
https://careers.sita.aero/jobs/9952?lang=en-us&previousLocale=en-US
Similar Jobs
Business Analyst / SME
Dicetek LLC
- 10 - 15 Years
- Dubai - United Arab Emirates (UAE)
Business Consultant
Grow Infinity Corporate Services LLC
- 2 - 5 Years
- Dubai - United Arab Emirates (UAE)
Business Process Analyst
Raqmiyat L.L.C
- 4 - 8 Years
- Dubai - United Arab Emirates (UAE)
Business Analyst
Confidential Company
- 2 - 7 Years
- Dubai - United Arab Emirates (UAE)