Senior Specialist - Training Qiddiya Investment Company

Employer Active

Posted 2 hrs ago

Experience

3 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Training Program Development & Execution

Design and managing structure onboarding programs for new GSC hires and BPO staff.

Develop role specific training programs, including customer service skills, system, and escalation handling

Implement a mix of e-learning modules, interactive workshops, and real-time coaching to enhance learning effectiveness.

Collaboration & Continuous Improvement

Align training content with Knowledge Management resources and operational workflows to ensure accuracy

Work closely with BPO partners and internal teams to maintain training consistency across all service channels

Stay updated on industry best practices and emerging training methodologies to enhance GSC staff capabilities

Track and report training completion rates, assessment scores, and post-training performance improvements.

Use data-driven insights to refine training strategies and ensure alignment with business objectives.

Desired Candidate Profile

Bachelor s or master s degree in Learning & Development, Human Resources, Education, or a related field

Certifications:

COPC HPMT (High Performance Management Techniques) or TOT required

Years of Relevant Experience:

3+ years, preferably with majority in service-training domains.

Nature of Experience:

Experience in training delivery, capability building, or customer-service environments preferred.

Experience working in a related area in a leading professional-services firm, prestigious consulting firm or entertainment/real estate industry preferred.

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • Training
  • Learning

Keywords

  • Senior Specialist - Training

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Qiddiya Investment Company

https://apply.workable.com/qiddiya-investment-company-1/j/6C1C93E4D2/