Senior Staff Nurse - Outpatient Clinic TP American Hospital Dubai LLC

Assists staff nurses and care assistants in planning, implementing, and evaluating direct patient care. Ensures accurate nursing documentation is maintained according to hospital policy and procedures. Collaborates with patients, families, and healthcare professionals to achieve optimal patient outcomes. Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care. Assists in creating a safe and friendly environment for all patients, their families, and other staff members. Maintains effective communication between patients, nurses, and physicians regarding follow-up care/instructions. Maintains updated service-specific competencies – according to guidelines. Provides supervision and advice to nursing staff regarding patients’ enquiries. Participates in and maintains clinic-specific Key Performance Indicator (KPI) audits and other data including nursing documentation, closing Customer Relationship Management (CRM) on time, checking the Press Ganey and addressing any patient complaint. Ensures the nursing pre-screening is done 48 hours before any appointment. Ensures that the quality checklist is met at all times. For any deficiencies, ensure an action plan is put in place and followed. Ensures the monthly submission of the environmental rounds audit report and follow-up on deficiencies. Ensures clinic stock level is within the required Par level and works with Materials Management to decrease nonmoving and slow-moving items. Ensures closure of Customer Relationship Management (CRM) requests accurately within the allotted time frame. Ensures all items in the Quality Round are met and places an action plan for those not met. Supports in the preparation of the nursing clinical slides and includes them in the monthly Quality Improvement (QI) meeting. Follows up on all approved and not utilized tests and ensure that they are scheduled. Follows up with the insurance coordinator on all approvals that are pending and ensure all patients are updated on the status. Ensures no walkouts take place in the clinic. Closes on time all safe points and ensures they are being addressed and the root cause analysis is figured out. Ensures all the clinical KPIs are placed monthly on the Patient Safety Data Board. Ensures Patient Tracker is updated. Ensures staff are following the dress code.