Senior Support Engineer - Microsoft ZainTech

Employer Active

Posted 7 hrs ago

Experience

5 - 10 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

  • Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
  • Perform root cause analysis and implement long-term solutions to recurring problems.
  • Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
  • Develop and maintain technical documentation, SOPs, and knowledge base articles.
  • Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.
  • Lead incident response for high-impact outages and participate in on-call rotations.
  • Contribute to system design reviews and provide input on infrastructure improvements.

Desired Candidate Profile

Bachelor s degree in Computer Science, Information Technology, or a related field.

  • 5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
  • Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
  • Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
  • Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.
  • Preferred certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Certified: Modern Desktop Administrator Associate, and Microsoft Certified: Azure Solutions Architect Expert

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Senior Support Engineer - Microsoft

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

ZainTech

https://apply.workable.com/zaintech/j/F3478BA700/