Senior Support Services Owner Oracle

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

As a Senior Support Services Owner, you will work in a team environment to be accountable for Oracle Health client relationships. As you work with Oracle Health clients, you will perform the below responsibilities. Your ultimate goal is healthy team and client relationships to deliver value outcomes for both Oracle and our clients.

Responsibilities

• Manage complex external client relationships with a high degree of variability
• Influence client support strategy focusing on value achievement and targeted outcomes
• Develop complex continuous improvement strategies
• Act as the single point of contact for cross-organizational support escalations
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
• Contribute to internal team value and improvements

As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s challenges. We ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That s why we re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States.

Career Level - IC3

Required Experience:

• Bachelor's or Master s degree in IT, HealthCare, related field or equivalent relevant work experience
• At least 6+ years software implementation/Support work experience
• Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
• Fluent in English and Arabic would be added advantage

Preferred Qualifications:

• Cerner millennium experience
• Client relationship/Service Management experience
• Experience working in Application Managed Services and SolutionWorks business units
• Arabic speaker

Expectations:

• Willing to work 100% from client location (Abu Dhabi, UAE)
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned