Senior System Administrator

Confidential Company

Senior System Administrator - role is to provide a single point of contact for end users to receive all infrastructure's related support and maintenance within the organization's Software Applications (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. This includes installing, diagnosing, reconfiguring , maintaining, and upgrading all running software applications stack and related equipment , to ensure optimal performance.

• Manage and prioritize the design, maintenance, development and evaluation of all infrastructure systems including LAN, WAN, security, server, Internet, intranet, and wireless implementations
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future group requirements
• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
• Conduct feasibility studies for a variety of upgrade projects, improvements and policy
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration, service management, IT security and project management
• Participate in the development of IT strategies in collaboration with the group’s executive team
• Define hardware and software standards in conjunction with owners and stakeholders
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure and helpdesk procurement
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
• Establish and maintain regular written and in-person communications with the group’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities
• Manage and provide guidance with the planning and deployment of infrastructure security measures
• Establish operational level agreements (OLA) with application manager
• Ensure & Monitor all IT data & system backup are taken properly and restoration of backup data testing is conducted regularly
• Make sure all support incident are recorded in the Helpdesk system and updated accurately online , Secondly ensure pending work are carried out on a Time bound action programme.
• Provide continuous feed back to your division head on matters relating to profiles, data storage systems/backup, system tuning and any other related matter.
• Make sure all software/license legal requirements are maintained and any illegal usage to be brought to notice of management for regularization.
• Ensure that the continuous cross functional training is given to team’s member on all the jobs handled by you.