Senior System Officer

Client of Kalamntina

Responsibilities:

• Oversee the daily operation and performance of core insurance systems (general insurance, medical insurance, life insurance, etc.) to ensure stability and efficiency.
• Monitor system functionality and proactively identify potential issues that may impact operations.
• Diagnose and resolve complex technical issues related to insurance systems, escalating critical problems when required and ensuring they are resolved in a timely manner.
• Coordinate and communicate directly with external service providers and system vendors regarding system updates, maintenance, and modification requests.
• Develop and generate operational and financial reports using SQL and reporting tools to support business and management needs.
• Extract, analyze, and validate system data to ensure accuracy and reliability of reports.
• Provide advanced technical support to internal users and operational departments, assisting them with system-related inquiries and challenges.
• Support system enhancements, upgrades, and testing to ensure alignment with business requirements and regulatory standards.

Qualifications:

• Strong proficiency in SQL and database management.
• Advanced experience using reporting tools such as Crystal Reports and SQL Server Reporting Services (SSRS).
• Experience working with core insurance systems or enterprise business systems.
• Solid understanding of general insurance, medical insurance, and life insurance processes and workflows.
• Excellent communication and coordination skills for working with vendors and internal teams.