Senior Teamleider
Client of Recruit4.work
Posted on 9 Sep
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your tasks Your profile Your skills What we offer
- Achieving commercial and operational objectives for customers, with a focus on efficiency and quality.
- Improving both quantitative and qualitative operational performance.
- Recruiting, training and supervising a team of customer service specialists.
- Provide structured coaching, performance evaluations, and absence management.
- Analyzing current performance, discussing findings with clients and developing future strategies.
- Motivating and inspiring employees to reach their full potential.
- Monitoring customer appointments, processes and reports and ensuring compliance.
- Lead regular team meetings with other senior leaders and call center management to discuss progress, plans, and measurable results.
- Demonstrated experience in a leadership role, preferably within the contact center industry.
- Strong knowledge of KPIs, stakeholder management, talent development and coaching.
- Excellent communication and interpersonal skills, with a diplomatic and tactful approach.
- Strong organizational skills and the ability to plan and execute tasks effectively.
- Goal-oriented mindset with a problem-solving and proactive attitude.
- Hands-on mentality, independent and decisive, with a strong focus on customer satisfaction and team motivation.
- Proficient in MS Office, internal applications and operational systems.
- Ability to coordinate and monitor team activities while ensuring quality of customer service.
- Developing performance indicators, analyzing results and contributing to strategic planning.
- Drawing up annual action plans and measurable objectives for the service provision.
- Excellent command of Dutch (written and oral).
- Good command of English and French (C1 level) is a plus.
- Strong leadership and communication skills.
- Experience with project management and presentation skills.
- Analytical and problem-solving skills.
- Team and time management skills.
- Accurate and structured in project execution.
- Ability to communicate effectively, analyze data, and foster collaboration.
- Independent, flexible and able to perform in a dynamic working environment.
- Develop your skills in an innovative environment.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Administration
Keywords
- Senior Teamleider
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com