Senior Technical Specialist (Automotive)

Client of People Dynamics

Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue

Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information

Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing

Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non-deployment, unintended acceleration of the vehicle, and special cases that needs Genbchi Genbutsubr>

Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns

Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations

Respond to all technical inquiries from all the branches by phone and if necessary, go to the place and provide technical assistance

Provides technical support to customers for all technical related inquiries

Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues

Conduct technical training to team members and customers when required

Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns

Attends TMC certification training for enhancement of technical skills