Senior Technical Support Engineer

COGNNA

Job Description

Roles & Responsibilities

Desired Candidate Profile

• 5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role.
• Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS.
• Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments.
• Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and Firewalls, with the ability to use network tools to fix connectivity and installation blocks.
• Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments.
• Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint.
• Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab.
• Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits.

Competitive Package Salary + equity options + saving plan
Flexible & Remote Work from anywhere with an outcomes-first culture
Team of Experts Work with designers, engineers, and security pros solving real-world problems
Growth-Focused Your ideas ship, your voice counts, your growth matters
Global Impact Build products that protect critical systems and data