Senior Telemedicine Specialist

Client of United Nation careers

1. BACKGROUND UNRWA is a United Nations agency established by the General Assembly in 1949 and mandated to provide assistance and protection to a population of 5.7 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank, and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff, most involved in direct service delivery with Palestine refugee communities. UNRWA is funded almost entirely by voluntary contributions.

2. EVALUATION PURPOSE The Evaluation Division of the UNRWA s Department of Internal Oversight Services is conducting an evaluation of the Agency s Telemedicine services, delivered in the five UNRWA Fields (Gaza, the West Bank, Lebanon, Syria, and Jordan) between 2020 and March 2026. The purpose of the evaluation is to provide an independent and evidence-based analysis to inform senior leadership decisions regarding the future role, model, and sustainability of telemedicine within UNRWA s Health Programme, and legal consideration. To this end, the evaluation will: UNRWA Telemedicine Evaluation Objectives Objective 1: Assess the operational performance of UNRWA s telemedicine service as currently implemented, including observed results and its plausible contribution to access and continuity of care. Objective 2: Assess the coherence and institutional integration of telemedicine within UNRWA s overall Health Programme, including governance, workforce arrangements, and digital systems. Objective 3: Assess the financial and institutional sustainability of telemedicine under projected operational and resource conditions, including risks, cost drivers, and viability through the 2PHONE_NUMBER period. Objective 4: Synthesize evidence into forward-looking findings and evidence-based recommendations to inform senior management decisions regarding the future role, model, and sustainability of telemedicine.

3.DESCRIPTION OF DUTIES AND RESPONSIBILITIES Reporting to the Chief, Evaluation Division and working under the direction of and in close collaboration with the Evaluation Team, the Senior Telemedicine Specialist will serve as a core member of the evaluation team. The Specialist will provide technical advisory support to the evaluation team. The role is to advise on the technical soundness of both the retrospective assessment of UNRWA s current telemedicine services and the prospective analysis of options for future service models. The Specialist will also advise on telemedicine service design, clinical appropriateness, operational models, and quality considerations, and will support the interpretation of findings and validation of conclusions at key stages of the evaluation.