Senior Tour Opeator
NTS Group
Employer Active
Posted on 15 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Design, coordinate, and oversee end-to-end tour operations for individual and group travelers, ensuring exceptional guest experiences.
- Liaise with cruise, resort, and transportation teams to synchronize itineraries and logistics across all NTS Group products.
- Develop and maintain relationships with local and international travel partners, suppliers, and service providers.
- Monitor tour execution in real-time, proactively resolving issues and adapting plans to ensure client satisfaction.
- Manage bookings, confirmations, and amendments using company systems and ensure all documentation is accurate and timely.
- Supervise and mentor junior tour operators and support staff, fostering a culture of continuous improvement and teamwork.
- Analyze guest feedback and operational data to recommend enhancements to tour products and services.
- Ensure compliance with safety, hygiene, and quality standards as per Crystal Certificate and ISO 9001 requirements.
- Prepare detailed reports on tour performance, incidents, and customer satisfaction for management review.
- Contribute to the development of new tour packages and promotional campaigns in collaboration with the sales and marketing teams.
Desired Candidate Profile
- Minimum of 3 years experience in tour operations, travel coordination, or a related field within the tourism industry.
- Proven ability to manage complex itineraries and multi-product travel arrangements.
- Strong organizational and multitasking skills, with keen attention to detail.
- Excellent communication and interpersonal abilities for effective client and partner engagement.
- Demonstrated problem-solving skills and the ability to remain calm under pressure.
- Familiarity with international travel standards, safety, and hygiene protocols.
- Proficiency in tour management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.
- Fluency in English; additional language skills (especially Arabic) are a plus.
- Strong leadership qualities with experience supervising or mentoring junior staff.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Installation
- Maintenance
- Operations
- Repair
Keywords
- Senior Tour Opeator
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