Job Description

Roles & Responsibilities

Purpose of the Role

To manage the complete travel requirements of the GSA airlines and walk-in client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele.

To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.

Essential Duties and Responsibilities GSA /Airlines

Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.
Updated on daily basis on principal s product.
Handling retail counter and providing services to walk in passenger as per airline policy.
Handling queries on holiday/leisure products both FIT/GIT by providing complete information on destination and principal product to client.
Follow process of seeking appropriate approval s before offering services.
Actively up-selling and cross selling of our various products
Handling group queries by liaising with GSA Sales Manager - AUH.
Handle telephonic queries/or issues of all passengers and agents to offer best solutions to them effectively and efficiently at all times.
Regularly update agents/clients about the fares, promotions (if any) and overall product details.
Group Handling:
Quoting the best fare available to capture sales.
PNR creation and Group Ticketing.
Providing assistance to all other GSA locations and resolving their issues, if any, with the HQ.
Monitoring and updating the GSA Sales Manager AUH about the competitor s products to ensure market share increases.
Providing complete support to Sales Team to ensure that all Sales objectives are met.
To ensure at all the time company policies are followed in issuance of revenue documents to the client
To provide daily reports to GSA Sales Manager AUH on operational activities & sales
To provide feedback on the daily operational processes and commercial relationship with travel agents
To comply with company regulations while making the itinerary.

Skills/Qualifications

Aviation / IATA certification

Other relevant supporting certificates related to leisure travel & auxiliary courses

Computer literate in MS Office & Windows

Planning, organizing, strategic thinking and analytical skills

Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings

Minimum of 4 years experience in travel or airline industry

Competencies

To tailor make and customise trip plans, itineraries for Business/Holidays packages as per clientele requirements.

Geographical knowledge

Knowledge on varies Business/Holidays destination in the world.

Negotiation & persuasion skills with clients and travel agents

Complexity

Need more exposure to popular Business/Holidays destination to work with clientele.
To keep up to date information on travel documentation, local customs and other travel related information.
Multilanguage skill

Desired Candidate Profile