Senior Unified Communications Engineer

DXC Technology

Install, configure, and maintain Cisco Unified Communications Manager (CUCM) clusters, including user and device provisioning, dial plan management, call routing, and gateway configurations.

Provide support for Cisco Unified Contact Center Express (UCCX) environments, including script modifications, agent and supervisor desktop issues, and basic reporting.

Manage and troubleshoot call recording solutions integrated with CUCM and UCCX.

Administer and support Instant Messaging & Presence services, primarily Cisco Jabber and its integration with CUCM.

Support and troubleshoot Cisco Webex (Meetings, Calling, Messaging) for users, including scheduling, host controls, and general connectivity issues.

Provide user support and basic administration for Microsoft Teams related to calling, meetings, and collaboration features. Understand and assist with interoperability points between Cisco UC and MS Teams.

Diagnose and resolve complex voice, video, and collaboration issues across all UC platforms, including call quality problems, registration issues, and feature malfunctions.

Monitor the health, performance, and capacity of UC systems using relevant tools.

Create and maintain accurate documentation of UC configurations, procedures, and troubleshooting steps.

Provide technical support and guidance to end-users on UC applications and devices.