Senior UX Researcher Majid Al Futtaim

Job Title:

Senior UX Researcher | Majid Al Futtaim Retail | Jordan

Job Role:

The Senior UX Researcher will lead our efforts in understanding the complex interplay between users and our products, employing a blend of advanced research methods to deliver strategic insights that inform product direction. The role holder will play a pivotal role in driving UX innovation and ensure that our user research is at the forefront of the industry.

Responsibilities:

• Lead Comprehensive UX Research Initiatives: Take ownership of end-to-end UX research initiatives, guiding them from conceptualization to successful execution, seamlessly integrating user insights into our overarching product strategy.
• Demonstrate Analytical Excellence: Exhibit exceptional analytical prowess by consistently enhancing research methodologies and translating intricate data into actionable, strategic insights.
• ResearchOps Oversight and Standardization: Direct ResearchOps initiatives and champion the standardization of research practices across the organization to enhance efficiency, consistency, and data quality.
• User Research Documentation: Create thorough documentation of research methodologies, findings, and recommendations, making them readily accessible to team members for reference and informed decision-making.
• Experimentation Project Leadership: Strategically plan and execute experimentation projects, encompassing A/B tests, Multivariate Testing (MVT), and innovative Fake Door experiments, all aimed at enriching our product offerings.
• Mentorship and Talent Cultivation: Enhance research standards throughout the organization by providing mentorship and fostering the growth of emerging talent within the field of UX research.
• Advocate for UX Research Excellence: Evangelize the significance of UX research and a data-driven approach at every stage of product development, nurturing a culture that prioritizes user-centric decision-making.

Minimum Experience

• 4+ years of dedicated experience in UX research with a portfolio of impactful projects preferably within ecommerce space.
• Preferably 2+ years in the retail/e-Commerce business or closely related industry

Skills

• Advanced analytical and critical thinking skills.
• Excellent mentoring and leadership qualities.
• Sound knowledge of e-Commerce ecosystem and online customer experience journey
• Strong stakeholder communication skills with experience working in highly collaborative teams; excellent interpersonal and communication skills, analytical skills, and leadership
• Good verbal and written communication skills
• Strong English language skills (Speaking, Reading and Writing) with exceptional business writing, Arabic is a plus