Senior UX Researcher Tarjama&

Job Description

Roles & Responsibilities

Desired Candidate Profile

User Research Execution

• Plan and execute UX research across the product lifecycle, from discovery to post-launch, using both qualitative and quantitative methods.
• Conduct user interviews, usability testing, surveys, heuristic evaluations, and other research methods as needed.
• Conduct competitive and market analysis to identify industry trends, user expectations, and product positioning opportunities.
• Collaborate with data analysts and product teams to combine behavioral data with research findings.

Insights & Design Guidance

• Translate research findings into actionable insights, personas, journey maps, information architecture, and recommendations that guide design and product decisions.
• Lead the creation and validation of product information architecture, including navigation structures, content grouping, and user flows.

Cross-Functional Collaboration

• Partner with product managers, designers, and developers to identify user needs, behaviors, and pain points across SaaS and POS systems, ensuring experiences are intuitive and aligned with business goals.
• Champion a user-centered mindset within cross-functional teams.
• Drive a research roadmap, aligning with product and business priorities.

Qualifications:

• Bachelor s degree in HCI, Psychology, Design, or related field.
• 3-5 years of experience in UX research, preferably on SaaS platforms.
• Proven experience with a range of research methods (interviews, usability testing, contextual inquiry, surveys, A/B testing, etc.).
• Strong understanding of the SaaS and POS product lifecycle and how research impacts each stage.
• Experience designing and validating information architecture (e.g., through card sorting, tree testing).
• Demonstrated ability to conduct market and competitor analysis to support product strategy.
• Experience working in agile environments with cross-functional teams.
• Proficiency in research and analysis tools such as Maze, Clarity, Hotjar, and Google Analytics.
• Excellent communication and storytelling skills to present complex research findings to stakeholders.