Senior UX Researcher

Delivery Hero

What You ll Do

• Lead end-to-end research initiatives, from defining goals and selecting methods to conducting studies, synthesizing findings, and communicating insights.
  

• Conduct in-field and remote research with real users across Saudi Arabia and the wider MENA region, including intercept interviews, contextual inquiries, and usability sessions in public spaces or on-call.
  

• Analyze qualitative and quantitative data to identify patterns and trends in user behavior.
  

• Balance qualitative and quantitative methods, such as in-depth interviews, diary studies, surveys, analytics deep-dives, and A/B test evaluation.
  

• Document findings thoroughly through structured reports, visual frameworks, and presentation decks that drive design and product decisions.
  

• Collaborate cross-functionally with product, design, and analytics to ensure research insights are timely, actionable, and measurable.
  

• Advocate for users by communicating insights clearly and confidently to stakeholders, translating empathy into impact.
  

• Build scalable research frameworks to improve consistency, speed, and rigor across the team.

Examples of Research You Might Lead

• Running in-person usability sessions in Riyadh s busiest malls to test the onboarding flow for new users.
  

• Conducting delivery rider shadowing and diary studies to understand post-order experience pain points.
  

• Analyzing survey and app analytics data to uncover churn reasons and improve retention.
  

• Facilitating concept testing workshops with product and design teams to validate early ideas before development.
  

• Leading feature validation studies for new product launches or key initiatives within our Food, Quick Commerce, or FinTech domains.
  

• Developing deep-dive reports on specific user segments (e.g., first-time users, loyal customers, or vendors) to guide domain or product strategies.