Job Description

Roles & Responsibilities

Primary Responsibilities:

Support the NSF Web Team, which drafts and posts all external content on NSF.gov and manages internal content on the NSF Employee Portal.
Respond to publishing and editing requests from NSF staff, creating webpages, news and event items, official funding and guidance documents, and other content using the Drupal Content Management System (CMS), ServiceNow Employee Center and Microsoft SharePoint.
Create clear, compelling webpage layouts that conform to web design best practices, WCAG 2.0/Section 508 requirements, and federal plain language requirements.
Format and upload PDFs, images and other files to the website.
Provide timely, high-quality customer support to NSF staff, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within the NSF Web Team ticketing system (built in ServiceNow and Microsoft Lists). Monitor ticket dashboards to ensure tickets are prioritized, annotated and completed.
Advise NSF staff on web design best practices, including consistent and clear layouts, 508 compliances, and the use of visuals to enhance engagement and understanding.
Participate in special projects and perform other related duties as assigned by OLPA staff.

Education and/or Experience:

Bachelor s degree or equivalent from a four-year college in computer science or other closely related discipline.
Five years of professional expert level experience in web development and web design services.
Expert level experience with HTML, CSS and JavaScript.
Expert level experience leading small teams to perform web development services.

Knowledge, Skills, and Abilities:

At least 3 years working within a Drupal environment and using components and Layout Builder to design webpages.
Familiarity with the US Web Design System and how to design webpages within its constraints.
Comprehensive knowledge of HTML.
Experience with using Adobe Creative Cloud suite of products to manipulate images for optimized display on the web.
Experience using ServiceNow or similar ticketing systems.
Knowledge of current Section 508 accessibility requirements, including the ability to make sure all webpage elements meet these requirements.
Understanding of how to develop websites for search engine optimization.
Ability to gather requirements from stakeholders and work collaboratively within a team as well as independently on assigned projects.
Ability to take creative directions from stakeholders.
Experience working on web development for a federal agency or similar organization.
Experience collaborating with other federal agencies, academic community and industry on outreach and announcements.

Security Clearance:

Senior Website Designer/Project Manager (Digital)
Olgoonik Global Security

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