Service Advisor Engineer
Global Tires Trading and...
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Provide clear, accurate cost and time estimates for recommended repairs and maintenance.
- Communicate service status updates to customers throughout the repair process.
- Coordinate with technicians, parts department, and workshop team to ensure timely and efficient service delivery.
- Promote additional service packages and preventative maintenance in line with manufacturer guidelines.
- Ensure all work orders are completed accurately, and customer approvals are obtained before proceeding.
- Handle customer complaints or issues with empathy and escalate unresolved matters to the Service Manager.
- Maintain a clean, organized, and customer-friendly service reception area.
- Uphold company standards for quality, safety, and customer care.
Desired Candidate Profile
Greet customers professionally and listen carefully to their vehicle concerns and service needs.
- Accurately document customer complaints and vehicle symptoms and relay them clearly to technicians.
Bachelor s degree in Business administration or related field
- Proven experience in a automotive service role.
- Strong knowledge of automotive systems, maintenance, and repair processes.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Proficient in Microsoft Office.
Company Industry
- Tyres
Department / Functional Area
- Administration
Keywords
- Service Advisor Engineer
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