Service Advisor Ali & Sons

Employer Active

Posted 13 hrs ago

Experience

2 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Greet customers professionally, understand their vehicle concerns, and prepare accurate job cards.
  • Provide clear explanations of repair and service requirements, costs, and timelines.
  • Coordinate with Workshop Controller, Technicians, and Parts Advisors to ensure smooth workflow.
  • Keep customers updated throughout the repair/service process.
  • Ensure all vehicle inspections, warranty work, and recalls are properly communicated and addressed.
  • Review invoices and explain charges clearly to customers.
  • Support workshop efficiency by ensuring timely approvals and follow-ups.
  • Maintain accurate records of service requests, parts used, and services provided.
  • Handle customer concerns or complaints with professionalism, escalating as necessary.
  • Perform other duties as requested by the Service Manager.

Desired Candidate Profile

strong>Requirements:/strong>

  • strong>Education:/strong> Diploma/Degree in Automotive, Business, or related field.
  • strong>Experience:/strong> Minimum 2 3 years in a Service Advisor or similar customer-facing automotive role.
  • strong>Languages:/strong> Fluency in English is essential; Arabic preferred.
  • strong>Skills & Abilities:/strong> Strong communication and customer service skills, computer literate (ERP/Dealer Management Systems knowledge preferred), ability to multitask in a fast-paced environment.
  • strong>Other Requirements:/strong> Valid UAE Driving License is preferred.

Company Industry

Department / Functional Area

Keywords

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Ali & Sons

https://fa-evjm-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/3264