Service Advisor AW Rostamani Holdings Co LLC

· Follow the NSSW standards in all customer touch points · Responsible to attend high profile & major fleet customers. · Promptness in receiving/greeting customers, understand their needs · Proper inventory of customer’s vehicle and record customers’ requirements. · Updating customer data base · Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval. · To arrange test drive as required jointly with customer · Ensure legible and clear job advice and create job card · Follow-up the job progress · Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals. · Brief the customer on warranty coverage/Service contract coverage · Promoting Service Contracts/other service products (upselling) · Ensure job cards are closed on time · Ensure car is cleaned and ready for delivery as per the promised date and set time. · Notify customer in in advance in case of delay · Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle · Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.) · Develop and maintain long term relationship to enhance customer retention · Handle customer complaints on priority and bring it to the notice of the superiors. · Attend customer queries promptly · Ensure the pending job cards to be closed within the time limit