Service Advisor
National Automotive Company - NATCO
Employer Active
Posted on 2 Apr
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Experience
1 - 3 Years
Education
Bachelor of Technology/Engineering(Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
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Greet customers professionally and understand their vehicle concerns to create accurate job cards.
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Conduct initial vehicle walk-around inspections and record all findings.
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Communicate repair needs, service requirements, and cost estimates clearly to customers.
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Coordinate with workshop manager to ensure accurate diagnosis and timely repairs.
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Follow up on work progress and update customers regularly on vehicle status and any additional findings.
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Promote recommended services, maintenance packages, value-added products, and parts aligned with Mercedes-Benz and NATCO standards.
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Ensure all customer approvals are obtained before proceeding with additional work.
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Review completed jobs, verify quality, and ensure all work is properly documented before invoicing.
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Handle customer complaints professionally, escalating issues when necessary to ensure full resolution.
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Maintain accurate records, update CRM/ERP systems, and ensure full compliance with after-sales processes and brand guidelines.
EDUCATION
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Bachelor s degree in Automotive Engineering, Mechanical Engineering, Mechatronics Engineering is a must.
EXPERIENCE
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1 3 years of experience in automotive service advisory or customer service within a premium brand environment.
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Technical foundation or workshop coordination experience is preferred.
KNOWLEDGE & SKILLS
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Strong understanding of automotive maintenance and repair processes.
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Excellent communication, customer handling, and problem-solving skills.
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Ability to explain technical issues in simple and clear terms to customers.
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Proficiency in MS Office and dealership management systems (DMS/ERP/CRM).
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Strong organizational and time-management skills.
PERSONAL ATTRIBUTES
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Customer-focused with a professional appearance and attitude.
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Detail-oriented, proactive, and committed to delivering premium service standards.
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Strong teamwork ethic and the ability to work under pressure.
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High level of integrity, accountability, and brand alignment.
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Desired Candidate Profile
To act as the primary contact between customers and the service workshop, ensuring a premium customer experience through accurate job detailing, clear communication, proper technical coordination, and timely vehicle delivery. The Service Advisor ensures service standards are met, promotes workshop efficiency/p>
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Administration
Keywords
- Service Advisor
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National Automotive Company - NATCO