Service Advisor

Toyota Iraq

Job Overview
One of Toyota s authorized dealers in Najaf is looking for a Service Advisor with below requirements:
Main Tasks:
Ensure speedy maintenance and repair through clear identification of customers needs and accurate repair order preparation.
Utilize the Service Appointment system to maximize the facility and manpower capacity.
Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.).
Provide clear cost estimates and keep customers informed of work progress.
Monitor the work progress and keep customers informed of changes to cost and or completion times.
Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges.
Actively promote the services and benefits of the dealer s service and parts departments to all customers.
Take all necessary actions to resolve customer complaints in the shortest possible time.
Ensure all customers vehicles are clean and ready according to the promised completion time.
Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files).
Conduct customer service reminders.
Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges.
Qualifications:
• Proven customer relations skills both in person and over telephone.
• Proven ability to communicate and determine customers needs and to sell the dealership s parts and service capabilities based on features, advantages and benefits.
• Basic automotive knowledge and experience.
• Legible writing and good administrative skills
• Good communication skills (listening, questioning)
• Fluent English and Arabic
• Good time management skills
• Proven selling skills