Service Advisor (Mercedes & European cars) AL LAMASAT AL FADHIAH AUTO MAINT L.L.C.SP

Employer Active

Posted 10 min ago

Experience

2 - 8 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Intermediate School

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  1. Welcome customers and record vehicle complaints accurately

  2. Open and manage job cards with proper details

  3. Coordinate with technicians on diagnosis, repair progress, and completion timelines

  4. Prepare and explain repair estimates and recommendations clearly

  5. Obtain customer approval before work begins

  6. Follow up on pending approvals, parts status, and ongoing jobs

  7. Keep customers updated through WhatsApp, phone, and direct communication

  8. Support workshop scheduling and service flow

  9. Assist with invoicing, final delivery, and vehicle handover

  10. Maintain clear records of jobs, approvals, and customer communication

  11. Handle customer concerns professionally and maintain service quality standards

Desired Candidate Profile

  1. Previous experience in an automotive workshop or service advisor role

  2. Good understanding of workshop operations and vehicle repair processes

  3. Strong communication and customer service skills

  4. Ability to explain technical matters clearly

  5. Good organizational and follow-up ability

  6. Ability to work in a fast-paced environment

  7. English required

  8. Mercedes-Benz or European car experience

  9. UAE automotive industry experience

  10. Experience preparing estimates and managing customer approvals

  11. Arabic, Hindi, or Urdu is an advantage

  12. UAE driving licence is an advantage

Employment Type

    Full Time

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Administration

Keywords

  • Service Advisor Automobile
  • Vehicle Service Advisor
  • Service Scheduling
  • Problem Solving
  • CRM Software
  • Vehicle Care Advisor
  • Automotive Service Advisor
  • Automotive Service Coordinator
  • Service Manager Assistant
  • Customer Service
  • Automotive Repair
  • Mercedes

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AL LAMASAT AL FADHIAH AUTO MAINT L.L.C.SP