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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Greet customers and collect vehicle information for service appointments.
- Provide accurate service recommendations and explain required maintenance or repairs.
- Prepare estimates, clarify charges, and secure customer approvals before proceeding.
- Coordinate with the workshop to monitor job status and ensure timely completion of repairs.
- Update customers about the progress, delays, or changes in their service order.
- Address customer feedback and resolve any complaints to guarantee satisfaction.
- Promote additional maintenance packages and services as appropriate.
- Maintain precise service records and manage all relevant warranty claims.
- Liaise with the parts department to secure prompt parts availability.
- Ensure compliance with dealership and safety standards at all times.
Desired Candidate Profile
- Minimum of 3 years experience in a Service Advisor role, preferably within a dealership.
- Proficiency in both Arabic and English (verbal and written).
- Excellent communication and customer service skills.
- Ability to clearly explain technical information in user-friendly terms.
- Strong organizational and time management abilities.
- Problem-solving skills and attention to detail.
- Familiarity with basic automotive repairs and systems.
- Competency in Microsoft Office and dealership management software.
- Diploma or degree in automotive or a related field preferred.
- Valid UAE driver s license is an added advantage.
- Customer-focused attitude with a positive, professional demeanour.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Team player with excellent interpersonal and collaboration skills.
- Proactive approach to identifying and solving problems.
- Keen attention to detail in documentation and customer interactions.
Company Industry
- Facilities Management
Department / Functional Area
- Sales
- Business Development
Keywords
- Service Advisor
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Abdulla Al Masaood and Sons Group (AMS Group)
https://app.whitecarrot.io/share/careers/ams-group/job/006b02d3-a220-4f69-9576-328885aa582b
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