Service Advisor Soran District

Cihan Motors

Job Overview
Cihan Motors, Authorized Toyota Dealer is looking for a bright and aspiring Service Advisor to join the After-Sales team.
Position: Service Advisor
Hours: 8 Hrs. (Saturday to Thursday)
Location: Soran District Kurdistan Region
Duties and responsibilities:
• Ensure speedy maintenance and repair through clear identification of customer s needs and accurate Repair order preparation.
• Utilize the Service Appointment system to maximize the facility and manpower capacity.
• Provide clear cost estimates and keep customers informed of work progress.
• Monitor the work progress and keep customers informed of changes to cost and or completion times.
• Create clear precise customer invoices that show and itemize all parts, labor, and lubricant charges.
• Actively promote the services and benefits of the dealer s service and parts departments to all customers.
• Take all necessary actions to resolve customer complaints in the shortest possible time.
• Ensure all customer s vehicles are clean and ready according to the promised completion time.
• Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files).
Education/Qualifications:
Diploma degree in Mechanics, or any other related fields.
Relative experience in the Automotive field may be advantageous.
Computer Knowledge.
Job Requirements:
Proven customer relations skills both in person and over the telephone
Proven ability to communicate and determine customers needs and to sell the dealership s parts and service.
Capabilities based on features, advantages, and benefits
Basic automotive knowledge and experience
Legible writing and good administrative skills
Good communication skills (listening, questioning)
Good time management skills
Proven selling skills
Willingness to take the additional responsibility
Skills:
Proficiency in Kurdish and English (Spoken and Written), the Arabic language is an asset.
Good computer skills: Office suites (Microsoft Office, G Suite), E-mails, Internet.
Excellent customer service, interpersonal and communication skills.
Strong organizational, decision making, and problem-solving skills.
Ability to work under pressure and meeting deadlines.
Strong reporting skills.
Good team player
Ability to think analytically
Planning and organizing