Service Business Operations Specialist

GE Healthcare

The primary focus of this role is to support Business Operations Department in the development and growth.

• Ensure first class service contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, and modifications to the existing contracts.
• Update Service Max with all newly installed and rev rec d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
• Ensure quality and integrity of the customer contracts as they are entered into the system.
• Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Ensure timely and accurate billing of customers for contract and non-contract services.
• Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
• Analytical reports to be published will include, but not be limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
• Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
• Supporting Business Operations team in all requirements within their scope.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Provide regular update for the business requirements status to the Business Operations Leader.
• Effectively manage and prioritize various projects with minimal supervision.
• Special projects as and when assigned.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.