Service Coordinator Gulf Power Marine Company

Support service Manager and coordinate service-related activities within the company and contribute to achieving sales targets

Diploma, Bachelor degree in Business Administration, Commerce or Marketing or Equivalent

2-3 years of work related experience (Marine / Oil & Gas / Petrochemicals)

Fluent in English Excellent organizational, administrative and communication skills Ability to deliver high standards of customer service Be result-oriented and customer focused Ability to multi-task in a constantly changing environment Proficient in Microsoft Office and any other software related to the Sales (ERP)

Receive customer enquiries for Service Raise quotations quickly and efficiently in accordance with company procedure/guidelines and ensure follow up for all queries received After receipt of customer confirmation, liaise with technical staff to schedule attendance of service Coordinate with customers or port authorities for gate pass issuance and other permit required Arrange for hotel and flight booking when required Prepare, schedule, record, coordinate and monitor the assigned services. Monitor contract compliance to applicable practices, policies, standards and specifications for the services, service reports, certificates, invoices. Interact daily with the service team to interpret their needs and requirements. Coordinate and communicate daily with external clients and internal team to provide assistance and support on issues related to the services. Review service deliverables and initiate appropriate corrective actions Prepare and manage requests for all external govt. and client site access for service personnel and vehicles. Initiate and execute requests for logistics and transportation of service-related activities. Manage and follow up on client requests for quotations for items and services from third party suppliers.

Prepare, verify and submit invoices and all documents required as per client policies and procedures.

Prepare and update reports on service activities and invoices as required by the management and client. Evaluate and ensure complete compliance to contract requirements. Ensure that invoices and delivery note are submitted to customer accordingly Prepare expense report and monthly sales reports