Service Delivery Executive

Confidential Company

Employer Active

Posted 58 min ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Track and monitor service requests and work orders, ensuring they are resolved within agreed SLAs.
  • Coordinate with technicians, authorized service centers, and third-party vendors to ensure timely service delivery.
  • Follow up with external service vendors to ensure adherence to contractual terms and compliance requirements.
  • Maintain service records and provide regular reports on SLA performance, compliance, and outstanding cases.
  • Ensure customer complaints and escalations are handled promptly and resolved to satisfaction.
  • Support the Service Manager in identifying process gaps and recommending improvements in service operations.
  • Ensure proper documentation, warranty validation, and closure of work orders.
  • Collaborate with logistics and parts teams to ensure timely availability of spare parts required for service.

Desired Candidate Profile

  • 2–4 years of experience in service operations within the home appliances sector.
  • Strong understanding of service workflows, SLAs, and vendor management.
  • Hands-on experience coordinating with technicians, service centers, and third-party providers.
  • Excellent communication and coordination skills.
  • Strong organizational and follow-up abilities.
  • Proficiency in MS Office and service management systems (CRM, ERP, or ticketing tools).
  • Customer-focused mindset with a problem-solving approach.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company