Sla Management Jobs in Dubai

• 1 - 6 Years
• Sharjah , Ajman , Dubai - United Arab Emirates (UAE)

Supervise contact center agents, ensure compliance, manage performance metrics, and foster team development while addressing customer escalations and improving processes.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Provide support for Carrier Contact Center operations, ensuring SLA adherence, effective communication, and troubleshooting for technical issues in network services.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves managing contact center technologies, ensuring system reliability, optimizing performance, and collaborating with cross-functional teams to enhance customer ex...

• 5 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage soft services operations, ensuring client satisfaction, compliance with service level agreements, and effective supervision of staff and vendors.

• 7 - 14 Years
• Abu Dhabi , Dubai - United Arab Emirates (UAE)

Define design standards for WAN, LAN, and security solutions, ensuring technical alignment and governance across multi-vendor platforms while leading documentation and risk asse...

• 12 - 25 Years
• Dubai - United Arab Emirates (UAE)

Lead technical deployment and maintenance of core network solutions, ensuring service delivery, troubleshooting, and project completion with strong networking and Linux skills.

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead transformation of customer experience with hospitality-grade service standards, oversee guest journey optimization, and manage financial and operational aspects.

• 6 - 8 Years
• Dubai - United Arab Emirates

Lead onboarding verification teams, ensure compliance with regulations, optimize processes, and engage stakeholders while managing KYC/KYB operations in financial services.

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Manage IT operations, incident management, and service monitoring while ensuring stakeholder coordination and problem-solving in a technical support environment.

• 5 - 10 Years
• Dubai - United Arab Emirates

Oversee IT managed services delivery, manage client relationships, implement ITIL practices, and lead teams while ensuring compliance and optimizing performance.

• 10 - 15 Years
• Dubai - United Arab Emirates

Oversee SAP operations and service delivery, manage incidents, ensure client satisfaction, and maintain service standards with a focus on continuous improvement.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead ITSM solution implementation aligned with ISO 20000, design tools, conduct gap analysis, and deliver training for IT staff.

• 12 - 14 Years
• Dubai - United Arab Emirates

Oversee Data, Analytics, and AI project delivery, ensuring client satisfaction, resource optimization, and risk management while leading project teams effectively.