Sla Management Jobs in Dubai

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Manage IT operations, incident management, and service monitoring while ensuring stakeholder coordination and problem-solving in a technical support environment.

• 17+ Years
• Dubai - United Arab Emirates (UAE)

Seeking a senior Arabic-speaking Service Delivery Manager to oversee IT Managed Services, ensuring SLA compliance, stakeholder management, and team leadership across various IT ...

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Lead service delivery and governance for a government account, focusing on IT service management, customer experience, and operational excellence.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead Customer Support operations, manage SLAs and KPIs, ensure compliance, optimize systems, and develop team skills in a regulated environment.

• 8 - 10 Years
• Dubai - United Arab Emirates (UAE)

Oversee end-to-end service delivery, manage service level agreements, and lead a high-performing team while ensuring client satisfaction and risk mitigation.

• 10 - 16 Years
• Dubai - United Arab Emirates (UAE)

Oversee service delivery, implement strategies for efficiency, lead digital transformation, manage teams, and maintain client relationships while ensuring financial accountability.

• 5 - 10 Years
• Dubai - United Arab Emirates

Oversee IT managed services delivery, manage client relationships, implement ITIL practices, and lead teams while ensuring compliance and optimizing performance.

• 2 - 7 Years
• Dubai - United Arab Emirates

Lead L2 technical support team, improve operational processes, manage complex support cases, and enhance support metrics with strong SQL and communication skills.

• 6 - 8 Years
• Dubai - United Arab Emirates

Lead onboarding verification teams, ensure compliance with regulations, optimize processes, and engage stakeholders while managing KYC/KYB operations in financial services.

• 10 - 12 Years
• Dubai - United Arab Emirates

Oversee SAP operations and service delivery, manage incidents, ensure client satisfaction, and improve service processes in various business sectors.

• 3 - 5 Years
• Dubai - United Arab Emirates

Manage end-to-end service delivery for cyber security solutions, ensuring compliance with SLAs and KPIs while coordinating with technical teams and clients.

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Own operational excellence by designing clinic operations, coordinating teams, and developing scalable processes to ensure exceptional service delivery.

• 2 - 6 Years
• Dubai - United Arab Emirates (UAE)

Orchestrate support services infrastructure, analyze performance metrics, and enhance customer experience with a Bachelor's degree and relevant experience.

• 12 - 14 Years
• Dubai - United Arab Emirates

Oversee Data, Analytics, and AI project delivery, ensuring client satisfaction, resource optimization, and risk management while leading project teams effectively.