Service Delivery Manager IPRIS
Questel
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
TASKS
- Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities!)
- Point of contact between customers and internal departments
- Build strong and positive relationships with customers at various levels
- Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models, designs and trademarks
- Ongoing monitoring of annual fee renewals and related document management
- Data research in national and international IP databases
- Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts
- Correspondence in English (mainly in writing) with international customers and internal stakeholders
- Regular processing of individual inquiries and smaller projects
- Active participation in the achievement of business objectives
Desired Candidate Profile
PROFILE
- Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
- Practical work experience in IP and deadline management
- Independent, reliable, detail-oriented and precise
- Solution-oriented and structured way of working
- Commitment, initiative and distinct ability to work in a team
- Strong communication skills and quick comprehension
- Fluent in written and spoken English (with colleagues), other foreign languages are an advantage
- Confident handling of MS-Office and a strong affinity for IT
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Service Delivery Manager IPRIS
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Questel
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