Service delivery manager
Inetum Offshore Maroc
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Mission
• Ensure the management and quality of services delivered to our customers, respecting SLAs (Service Level Agreements) and contractual commitments.
• Supervise a multidisciplinary team and work closely with other departments to guarantee customer satisfaction.
• Analyze service performance, identify areas for improvement and implement corrective actions.
• Manage incidents and complex problems by proposing appropriate solutions and ensuring effective follow-up.
• Monitor the evolution of customer needs and ensure the implementation of suitable solutions.
• Participate in the management of budgets, resources and deadlines within the framework of projects related to the delivery of services.
• Ensure continuous communication with customers to understand their expectations and provide a rapid and appropriate response.
Profile
• Bac+5 degree or equivalent in IT, project management or a similar field.
• Minimum 10 years of experience in service management, ideally in an international environment.
• Good command of ITIL, Agile methodologies and project management practices.
• Strong communication and customer relationship management skills.
• Team spirit and leadership.
• Ability to manage multiple projects simultaneously in a dynamic environment.
• Fluency in French and English, both oral and written.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Service Delivery Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Inetum Offshore Maroc
Similar Jobs
IT Director
Staff Connect Information Technology Consultants
- 8 - 15 Years
- Dubai - United Arab Emirates (UAE)
Project and Service Delivery Manager - MIS
KUWAITI DANISH DAIRY COMPANY (KCSC)
- 5 - 11 Years
- Kuwait - Kuwait
Manager - Project Delivery
Client of AW Connect
- 2 - 10 Years
- United Arab Emirates - United Arab Emirates