Service Delivery Manager
Byte Crew Technologies
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Own service delivery against agreed SLAs/SLOs and report performance to senior stakeholders.
Lead the weekly/monthly governance cadence (operations review, change board, problem review).
Manage escalations across L1/L2/L3 layers and drive root-cause closure for major incidents.
Run capacity, demand, and resourcing plans; coordinate onboarding/transition of new resources.
Drive continuous service improvement (CSI) initiatives and quarterly service reviews.
Own the commercial health of the engagement: revenue, margin, travel/expense, and scope governance.
Champion ITIL v4 practices and ensure ITSM tool hygiene across the engagement.
Desired Candidate Profile
Bachelor's degree in Computer Science, Engineering, or equivalent.
ITIL v4 Foundation certification (Intermediate / Strategic Leader preferred).
10+ years in IT services with at least 5 years managing enterprise service delivery.
Demonstrated SLA / contract management experience on multi-tower engagements.
Strong stakeholder management at senior leadership level; comfortable with steering committees.
Native or fluent Arabic AND professional English (written + spoken) non-negotiable.
Currently in Qatar OR willing to relocate within 60 days.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Service Delivery Manager
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Byte Crew Technologies