Service Delivery Manager

Bvm Outsourcing Services

Manage end-to-end service delivery for cyber security solutions including SOC, SIEM, GRC etc.

• Ensure services are delivered within agreed SLAs, KPIs, and security compliance standards.
• Act as the primary point of contact for clients regarding service delivery, escalations, and performance reviews.
• Coordinate with security engineers and technical teams to ensure smooth service operations.
• Monitor service performance, incident management, and problem resolution.
• Conduct regular service review meetings and reporting with clients and internal stakeholders.
• Identify opportunities for service improvement, automation, and operational efficiency.
• Manage client escalations and critical security incidents with effective resolution strategies.
• Support transition of new security services or projects into operations.

Required Skills

• Strong understanding of cyber security operations (Preferrable)
• Experience managing managed security services or cyber security projects.
• Knowledge of ITIL service management framework.
• Excellent client management and stakeholder communication skills.
• Strong incident management and escalation handling capabilities.
• Experience in service reporting, dashboards, and SLA tracking.