Service Delivery Manager

Obrela

Position Overview:
We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements.
• Lead project onboarding and transition into Business-as-Usual (BAU) service phases.
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services.
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently.
• Understand client IT and security environments to proactively address challenges and risks.
• Handle customer escalations and represent client interests within Obrela.
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement.
• Provide insights and recommendations to product and engineering teams to enhance service quality.
• Partner with the Customer Success team to align service delivery with client expectations.

Required Qualifications & Experience:

• Bachelor s degree in computer science, Information Technology, or a related field.
• 3 5 years of experience in a similar Service Delivery or Cybersecurity role.
• Solid understanding of project management principles and frameworks.
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable.
• Strong understanding of cybersecurity concepts, trends, and threats.
• Proven ability to manage remote teams and build strong professional relationships.
• Fluency in Arabic and excellent English (written and spoken) are mandatory.
• Must have: Experience working with Saudi Customers across different sectors

Preferred Certifications (a plus, not required):

• Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc.
• Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)