Service Delivery Manager
Comviva Technology
Multiple Vacancies
Posted on 12 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
Manage Technical Operations for the customer, including onsite team and centralized Tech Ops.
Own all Tech Ops activities and ensure smooth service delivery.
Collaborate with GCS and centralized Tech Ops teams on CVM-related actionable items.
Provide consultation to customers, engineering, and support teams on technical requirements.
Handle customer meetings and weekly governance sessions.
Understand and scope new requirements for CVM products and CRs.
Work with engineering teams for technical solutions, effort estimation, and planning.
Collaborate with BD team for technical proposals for RFPs, non-RFPs, CRs, hardware upgrades, and migration/replacement projects.
Create high-level project plans for RFPs, CRs, and applications.
Define migration strategies, scope, and plans.
Establish project deliverables, acceptance criteria, and exit criteria for projects.
Mandatory Skills
Strong domain expertise in CVM, IN, SMS, USSD, IVR.
Hardware and solution design knowledge.
Proficiency in technologies such as Linux, Kafka, Postgres, Oracle, DevOps, EFK, Prometheus, Grafana.
Ability to manage application and database security.
Excellent stakeholder management and collaboration skills.
Ability to work under pressure and manage multiple priorities.
Educational Qualification: BE/MTech in CS/IT/E&E/E&C.
Experience: 810 years in CVM space.
Desired Candidate Profile
Mandatory Skills
Strong domain expertise in CVM, IN, SMS, USSD, IVR.
Hardware and solution design knowledge.
Proficiency in technologies such as Linux, Kafka, Postgres, Oracle, DevOps, EFK, Prometheus, Grafana.
Ability to manage application and database security.
Excellent stakeholder management and collaboration skills.
Ability to work under pressure and manage multiple priorities.
Educational Qualification: BE/MTech in CS/IT/E&E/E&C.
Experience: 810 years in CVM space.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Service Delivery Manager
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Comviva Technology