Service Delivery Manager Dicetek LLC

Posted on 17 Mar

Experience

15 - 20 Years

Job Location

Other - United Arab Emirates (UAE)

Education

MBA/PG Diploma in Business Mgmt(Information Technology)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Orchestrate end-to-end service delivery, ensuring seamless operations and optimal performance aligned with SLAs.
  • Proactively identify and mitigate service disruptions, minimizing impact on clients and maintaining service stability.
  • Lead incident and problem management processes, driving swift resolutions and root cause analysis to prevent recurrence.
  • Manage and enhance service level agreements (SLAs), ensuring they meet evolving client needs and business objectives.

Desired Candidate Profile

  • 15+ Years of overall IT experience and minimum of 5 years in Banking IT experience.

    Relevant experience in project / people management and implementation using Agile Methodologies.

    Proven experience working on banking projects is essential.

    Effectively applies scrum agile project management methodology.

    Candidate should have good understanding of Agentic AI and Cloud technologies

    Candidate should be Techno Functional and ability to engage with cross functional teams, problem solving and good negotiation skills

    Hands on experience as Project Manager - handling various phases of the project Initiation, Planning, Execution, Monitoring & Control and Closure. Able to handle at least 3 projects at a time.

    Hands on experience in handling Microsoft Project (MPP).

    Creates and executes project work plan along with the team and closely monitoring the deliverables.

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • IT Software

Keywords

  • IT Service Manager
  • Technical Service Manager
  • Operations Manager
  • Process Improvement
  • IT Delivery Manager
  • Team Leadership
  • Service Delivery Lead
  • ITIL

Dicetek LLC

Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.

Read More

Rizwana Ashfaq Ashfaq - Manager- Talent Acquisition

Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)

https://www.dicetek.net