Service Delivery Team Lead (Spanish)
Future Group
Employer Active
Posted 5 hrs ago
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Experience
3 - 8 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
- Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
- Analyze performance metrics to identify areas for improvement and implement proactive solutions.
- Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
- Coordinate with other teams to streamline processes and enhance overall service delivery.
- Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
- Stay updated on industry practices and customer service technologies.
- Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.
Desired Candidate Profile
Bachelor's degree in Business Administration, Communication, or a relevant field.
- Proven experience of 3+ years as a Team Leader in a Contact Center environment.
- Fluent or near-native proficiency in Spanish with excellent communication skills.
- Strong leadership and team management skills, with the ability to motivate and support team members.
- Proficient in using CRM software and contact center technologies.
- Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.
- Exceptional problem-solving and decision-making skills.
- Experience in the Translation & Localization industry is a plus.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Delivery Team Lead (Spanish)
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Future Group
Jadeer is hiring on behalf of one of our Future Group brands for the role of Service Delivery Team Lead (Spanish). The company is a fast-growing customer experience and business process outsourcing company that specializes in delivering multilingual support solutions for global brands. With a strong focus on operational excellence, digital transformation, and customer satisfaction, the company combines innovative technology with people-driven strategies to provide seamless and high-quality customer experiences across multiple industries.
https://jobs.smartrecruiters.com/FutureGroup1/744000128042119-service-delivery-team-lead-spanish-