Service Design Manager-Cloud & Infrastructure

Meeza Qstp LLC

The primary responsibilities of the Service Design Manager Cloud & Infrastructure

Functional Responsibilities:

Lead and manage a team of Service Design Cloud and infrastructure Architects, providing guidance, mentoring, and support in their day-to-day activities, including project assignments and professional development.
Architect End-to-End Infrastructure Solutions: Design and develop enterprise-grade infrastructure solutions that span on-prem data centers and public/private cloud platforms.
Cloud Strategy & Migration: Lead cloud adoption strategies including assessment, planning, migration, and optimization for IaaS, PaaS, and SaaS models.
Hybrid Infrastructure Design: Build integrated hybrid environments that leverage cloud-native services while maintaining critical on-prem systems.
Technology Evaluation: Assess emerging technologies and platforms, providing
recommendations to enhance performance, scalability, and cost-effectiveness.
Standardization & Governance: Define and enforce architectural standards, patterns, and best practices across infrastructure platforms.
Collaboration: Work closely with cybersecurity, DevOps, network, application, and data teams to ensure cohesive solution delivery.
Documentation & Communication: Create architectural blueprints, HLD, LLD, As-Build solution documentation, and present to stakeholders, including executives and technical teams.
Performance & Risk Management: Ensure infrastructure designs meet SLAs, availability, scalability, and security requirements.
Develop and implement comprehensive service design strategies, methodologies, and best practices that align with the company s goals and objectives.
Collaborate closely with cross-functional teams, including stakeholders, to ensure the service design efforts meet business requirements and customer needs.
Define and maintain robust service design standards, processes, and frameworks, ensuring consistency and efficiency in service delivery across the organization.
Conduct regular assessments and evaluations of service design processes, identifying areas for improvement and implementing necessary changes to optimize service delivery and customer experience.
Facilitate workshops, design thinking sessions, and collaborative discussions to gather requirements, explore innovative ideas, and foster cross-functional collaboration to enhance service design outcomes.
Monitor and analyze service design metrics and key performance indicators (KPIs) to track performance, identify trends, and make data-driven decisions for continuous improvement.
Stay updated with industry trends, emerging technologies, and best practices in service design, and leverage this knowledge to drive innovation and keep MEEZA at the forefront of service delivery excellence.
Manage the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
Efficiently enables and implements automation and contributes to a robust automated system that complies with governance standards and undergoes regular cost-benefit analyses for optimal efficiency.
Effectively work with the team in recording and gathering all necessary evidence to substantiate both internal and external audits.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
Bachelor s degree in Computer Science, Information Systems, Engineering, or Equivalent.

Experience:
9-10 years of experience in technology services or a similar field.
Skills and Requirements:
Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
Strong people management skills, with a focus on collaborating with and developing others.
High proficiency in service design methodologies, frameworks, and tools to lead and drive the design and implementation of effective service solutions.
Exposure to IT service management best practices such as ITIL.
Strong written and verbal communication skills.
Advanced understanding of private cloud, public cloud and enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
Strong understanding and application of Architecture Framework for service design, definitions, and documentation.
Operational experience in managing/maintaining complex environments within a managed service environment
Develop and enhance presentation skills for effectively communicating design ideas to team members, stakeholders and clients.