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Experience
4 - 6 Years
Job Location
Education
Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Service Design and Optimization
Create service blueprints and journey maps for Ultra High Net Worth (UHNW), retail, and automotive sectors.
Prototype and validate service concepts through testing and customer feedback.
Support continuous improvement of design standards and processes.
Research and Analysis
Conduct qualitative and quantitative research to uncover customer pain points.
Facilitate workshops with stakeholders to co-create solutions.
Collaboration and Alignment
Collaborate with UX, UI, and product teams to ensure experience alignment.
Desired Candidate Profile
Required Skills To Be Successful:
Customer-obsessed mindset with the ability to anticipate and address customer needs.
Strong business acumen with ability to link design outcomes to business value.
Expertise in service blueprinting, journey mapping, and prototyping.
Excellent facilitation and storytelling skills.
What Qualifies You For The Role:
Bachelor's degree in Design, Business, or a related field.
Minimum of 4 years of experience in service design, customer experience, or related roles.
Experience in financial services or customer-focused industries.
Knowledge of digital banking and/or automotive finance journeys preferred.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Service Experience Designer
- Customer Experience Architect
- Workshop Facilitation
- Product Designer
- Experience Architect
- User Research
- Design Thinking
- Interaction Design
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Al Futtaim Private Company (LLC)
Al Futtaim Private Company (LLC)
Jessica Misal - NA
Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)
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