Service Designer - Senior Associate
PricewaterhouseCoopers
Employer Active
Posted 20 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Service Design and Development:
Lead the design and development of service solutions from concept to implementation.
Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.
Research and Analysis:
Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
Analyze research findings to develop insights and identify opportunities for service improvement.
Prototyping and Testing:
Create prototypes and service blueprints to visualize and test service concepts.
Conduct usability tests and gather feedback to iterate and refine service designs.
Collaboration and Communication:
Work closely with product managers, UX designers, developers, and other stakeholders to ensure alignment and integration of service design.
Communicate service design concepts and recommendations effectively to diverse audiences, including senior leadership.
Continuous Improvement:
Monitor service performance and user feedback to identify areas for ongoing improvement.
Stay updated on industry trends and best practices to incorporate innovative approaches into service design.
Desired Candidate Profile
The Senior Associate Service Designer is responsible for crafting and enhancing the user experience across our services. This role involves working collaboratively with various teams to understand user requirements and design solutions that align with business objectives. The ideal candidate will combine strategic thinking, creativity, and technical expertise to deliver impactful service solutions
Company Industry
- Accounting & Auditing
Department / Functional Area
- IT Software
Keywords
- Service Designer - Senior Associate
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