Service Desk Agent - French and English

NTT DATA Services

Role Responsibilities

• Identify issues, investigate root causes and recommend solutions to reported problems
• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
• Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
• May prepare help desk incident reports and assist in hardware and software evaluation
• Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Key Skills

• University education, preferably technical degree or Microsoft certifications;
• Up to two years experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
• Experience of providing remote IT support;
• Excellent communication and customer service skills;
• Fluency in French and English Languages;
• Flexibility to work shifts if required.