Service Desk Analyst
Acuative Middle East
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Primary Duties and Responsibilities:
- Provisioning and deprovisioning of PC's and related hardware
- Testing hardware for proper operation
- Disposal of retired hardware
- Troubleshoot hardware and software issues
- Assist with the creation, modification, and deactivation of user accounts in various systems
- Support password resets and account lockout issues
- Log, track, and document all support requests in the IT service management system
- Contribute to the development and maintenance of the IT knowledge base by documenting common issues and their resolutions
- Update and create user guides and documentation for common tasks
- Maintain Onboarding/Offboarding procedure documentation
- Provide Guest WiFi access
Primary Internal and External Contacts:
Internal: LAN Team and End Users.
External: Hardware and Software vendors.
Desired Candidate Profile
Minimum Qualifications:
- 2+ years experience in a service desk position.
- Strong technical knowledge of basic computer hardware and peripherals.
- Strong technical knowledge of Windows desktop operating systems.
- Strong technical knowledge of Microsoft Office.
- Highly adept at troubleshooting end user issues.
- Skilled at spyware and virus removal.
- Ability to create and deploy disk images for provisioning of PCs
- Excellent oral and written communication skills.
- Organized, self-starter that has superior customer service skills and pays close attention to detail.
Additional Qualifications Desired:
- High School Diploma or GED
- CompTIA A+ certification
Physical Demands:
- Working at a desk on a computer for long periods of time.
- Lifting heavy equipment, such as servers.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Desk Analyst
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