Service Desk Analyst

Everience Tunisia

Employer Active

Posted on 30 Mar

Experience

2 - 7 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a support technician, you will be required to:

  • Diagnose a computer hardware or software malfunction remotely
  • Configure the workstation to the user's needs and perform functional tests
  • Guide the user to resolve the incident or take control of the system remotely
  • Escalate unresolved incidents as needed, while remaining mindful of intervention time commitments, and keep the user informed.
  • Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool.

Desired Candidate Profile

You speak German and English fluently

  • Passionate, with a degree in Computer Science, or you have at least 2 years of experience in user support or a contact center.
  • Are you a recent graduate or considering a career change?
  • You are flexible with a wide range of hours and/or looking for a hybrid job.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Service Desk Analyst

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Everience Tunisia

Everience is an international consulting and digital services group, with over 4,000 employees and a turnover of €280 million. Present in Europe, Africa, Asia, and the Americas, the group emphasizes expertise and personalized support for CIOs and business units.

Everience Tunisia specializes in managed user support. Our teams provide reliable, structured, and customer-focused service, offering daily support to company employees.

Read More

https://jobs.smartrecruiters.com/EVERIENCE/744000107676657-service-desk-analyst-allemand-et-anglais

  • Home
  • Jobs in Tunisia