Service Desk Engineer

Confidential Company

Multiple VacanciesEmployer Active

Posted 30 min ago

Experience

2 - 4 Years

Monthly Salary

AED 5,000 - 6,000 ($1,351 - $1,621)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers)

Nationality

Any Arab National

Gender

Any

Vacancy

7 Vacancies

Job Description

Roles & Responsibilities

  • Serve as the first point of contact for IT support, efficiently troubleshooting and resolving user issues via phone, email, or chat.
  • Utilize remote desktop tools to diagnose and resolve technical problems directly on user machines, minimizing downtime.
  • Document all interactions and resolutions in the ticketing system, ensuring clear communication and follow-up on outstanding issues.
  • Collaborate with cross-functional teams to escalate complex issues, ensuring timely resolutions and enhanced user satisfaction.
  • Assist in onboarding new employees by setting up user accounts and providing training on IT resources and tools.
  • Conduct regular system health checks and proactive maintenance to prevent potential outages or disruptions.
  • Create and maintain user guides and tutorials to empower users with self-service options for common issues.
  • Engage in continuous learning and professional development to enhance technical skills and stay current with best practices.
  • Stay updated on industry trends and emerging technologies to provide innovative solutions and improve service delivery.

Desired Candidate Profile

  • Bachelor's degree in information technology, Computer Science, or a related field is preferred.
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified Solutions Associate (MCSA) are highly desirable.
  • Minimum of 2 years of experience in a service desk or technical support role within a corporate environment.
  • Experience with ticketing systems like ServiceNow or Jira is essential for effective issue tracking.
  • Proficiency in troubleshooting hardware and software issues, with a keen eye for detail.
  • A proactive mindset with the ability to learn quickly and adapt to new technologies and processes.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • System Maintenance
  • IT Support Specialist
  • Networking
  • Desktop Support Technician
  • Support Services Engineer
  • Troubleshooting
  • Technical Support Engineer
  • Hardware Inventory
  • Help Desk Technician
  • Customer Support Engineer

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Confidential Company