Service Desk

Elsewedy industries

Multiple VacanciesEmployer Active

Posted 17 hrs ago

Experience

5 - 10 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Install, configure, troubleshoot, diagnose, and resolve computer applications / Hardware

  • Install, configure, troubleshoot, diagnose, and resolve IT equipment (Router / Access Point / Printer / Fax / Attend Machine / Scanner / copiers / Firewall)
  • Diagnose, troubleshoot, and resolve technical problems with LAN, WAN and VPN
  • install, configure, troubleshoot, diagnose, and resolve problems all of MS Windows, Mac, IOS, MS office, Outlook, Office365
  • Installing, Configuring and Administering Microsoft windows Server / Active directory / DNS / DHCP
  • Good Knowledge Configuring and Administrating Cisco L2/3 switches
  • Solid knowledge of Antivirus, Backup, Maintenance, Recovery data Application (ManageEngine product, Acronis, Ghost, Hiren's Boot CD PE)
  • Good knowledge VMware vSphere: Install, Configure, Manage
  • Good Knowledge of troubleshoot, diagnose, POS systems, and attendance devices Zk/Morpho
  • Good knowledge of AI tools (e.g., Copilot, ChatGPT, or approved alternatives) for documentation, script generation, and log analysis,

Desired Candidate Profile

University degree in Computer or Technical Science or related field

  • 5+ years of experience
  • Knowledge analytical and problem-solving skills
  • Knowledge of user support principles and practices.
  • Language level: Very Good English.
  • Certified CCNA / MCSE

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Service Desk

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Elsewedy industries

https://wuzzuf.net/jobs/p/oupr6rxma8cs-service-desk-elsewedy-industries-cairo-egypt