Service desk Specialist
EVERIENCE
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
The Service Desk Technician confirms that:
- Provide level 2 remote technical assistance, in liaison with existing support and expertise groups within the Client's organization
- Diagnosis and troubleshooting of software, hardware and operating system incidents: advanced diagnosis and/or procedure-free diagnosis
- Tips and information on personal productivity software
- Advanced Usage Tips for Personal Office Suites
- Technical advice on software included in the scope
- Execution of non-standard service requests
Desired Candidate Profile
Qualifications
- Good command of French
- Written and oral expression by telephone adapted to a professional context
- At least 2 years of experience as a Service Desk Analyst
- Microsoft O365 certification is appreciated
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Desk Specialist
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