Service Desk Supervisor

Amentum

DUTIES:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.

• Comply with all Environmental Health & Safety and Quality Assurance requirements and goals.

• Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.

• Notify Government representatives of system problems beyond his/her authorization to correct.

• Train operators in proper operation of the GMMS.

• Establish passwords for authorized personnel to maintain system security.

• Ensure responsibilities and performance expectations are clearly communicated to personnel.

• Review performance and address underperformance in a constructive manner when needed.

• Continuously communicate the procedures and knowledge of the SOPs and SOW.

• Continuously review performance of team members and ensure that call s documentation, issuance of all work orders and dispatching of work orders by phone or email are completed on a timely basis.

• Develop and maintain professional relationships with shop supervisors and internal and external customers.

• Coordinate and organize a variety of periodic and routine meetings with Service Desk personnel.

• Perform additional duties and projects as assigned.

REQUIRED:

• Knowledge, Skills, and Abilities:

• Fundamental knowledge of all trade crafts.

• Ability to manage assigned staff.

• Knowledge of principles and processes involved in supporting work order tracking at an O&M overseas facility.

• Knowledge of principles and processes for providing excellent customer services.

• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.

• Cross-cultural sensitivity with an international perspective.

• Excellent organizational and time management skills.

• Computer skills, specifically in Microsoft Word and Excel.

• Ability to become an active and functioning member of a team.

• Ability to be innovative and be an agent for change.

• Expert communication skills to facilitate and disseminate information.

• Education: A high school diploma or GED and completed training in Microsoft Office Software (MS Word, PowerPoint, Outlook, Access, and Internet Explorer).

• Passports, Licenses and Certifications: As part of pre-contingency requirements, candidates must possess a valid passport or have started the process of obtaining one) with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers license

• Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.

DESIRED:

• Degree in Business, Information Technology, or related field.

• One (1) year experience with Global Maintenance Management System (GMMS) software.

• Previous experience using Maximo software is highly desirable.

• Previous experience on an overseas government contract.

• Previous work experience in harsh environmental conditions is a plus.

• Experience working with Amentum.